04 CUSTOMER FEEDBACK

All three machines have been running very stably since commissioning:

— The biodegradable film has uniform gram weight and consistent quality.

— The inline printing delivers rich, saturated colours and stable registration — accepted by the customer on the first inspection.

— The pelletizer offers high recycling efficiency with near-zero material waste, and overall costs have dropped noticeably.

When our client asked us to send an engineer over, we were fully prepared. Unfortunately, the Iran/US conflict broke out on the very day of his departure, and all flights were cancelled. Tickets were voided, borders were tightening, and no one knew when travel would be possible again. To be honest, at that moment, cancelling or postponing would have been perfectly understandable — the situation was out of anyone's control.

But we didn't want to let the customer down. The customer had invested in the equipment and was counting on our support. Delaying meant lost production time and mounting pressure on their end. So we made a decision: we were going anyway.

The very next day, our engineer found an alternate route and flew out to reach the customer. Getting there was far from smooth — rerouted flights, long waits, uncertainty at every step — but he made it. When he arrived, the customer was relieved beyond words. The installation went ahead as planned, and he got the equipment running without further delay.

And we didn't stop at just showing up. While on site, our engineer went beyond the standard installation and commissioning. He carefully studied the customer's operation and actively looked for ways to help them save costs:

— Optimised process parameters to reduce material waste and lower per-bag production cost.

— Recommended adjustments to the production workflow to improve efficiency without extra investment.

— Shared practical maintenance tips to extend equipment life and cut future downtime.