A Russia New-comer Customer's Training Journey in China

This Russian customer was a complete newcomer to the plastic processing industry. He previously invested in local second-hand equipment but ran into operational troubles. He reached us through our long-term local agent. He travelled all the way to China for machine acceptance and hands-on training, staying 6-7 days. We walked him through full machine operation from zero. Great trust was built, and he promised to refer more potential clients in future.

AT A GLANCE

01  STARTING WITH SECOND-HAND EQUIPMENT PAINS

This Russian customer had no prior experience in plastic film and bag production. At the very beginning, he bought second-hand machines from the local market, hoping to launch his business quickly. However, used equipment brought him many operational headaches.

He got connected with our company via our long-cooperating local agent. After communication, he decided to invest in brand-new blown-film & bag-making machines from us. He flew to China personally to inspect, accept the machines and receive face-to-face technical training.

02  FACE-TO-FACE FULL-SCOPE TRAINING IN CHINA

During his 6-7-day stay in China, we provided thorough, start-to-finish training. We guided him step-by-step covering:

• Complete machine startup and shutdown procedure
• Parameter setting and production debugging
• Daily operation and common-fault troubleshooting
• Routine equipment maintenance check-points

Apart from technical training, we also showed him around to experience local Chinese culture. This further strengthened our business friendship.

03  TRUST BUILT FACE-TO-FACE

After days of hands-on practice, the customer fully understood how to run the production lines independently. He expressed strong satisfaction with our machines as well as our patient, comprehensive training support. Deep trust has been established between him and our team.

He has promised to recommend more prospective local customers to our company.

04  CLOSING

Lots of new entrepreneurs step into plastic manufacturing. Many start with second-hand machines, only to find stable new-generation equipment and proper training are critical for sustainable business.

Whether you are a brand-new market entrant or looking to replace old units, CHAOXIN MACHINERY delivers not only machinery, but also hands-on training and reliable after-sales support to grow together with you.

Feel free to reach our team for your blown-film, bag-making, recycling & pelletizing solutions.